MONICA GRAHAM
EXECUTIVE ASSISTANT
Phone:
(804) 728-0150
Email:
Address:
Richmond, VA, US
Hello! I'm Monica
Experienced Executive Assistant/Business & Corporate Services professional with 20 years of expertise in Executive Assistance, travel arranging, calendar management, and team building. Demonstrated ability to evaluate and resolve complex matters while managing multiple tasks. Proven track record of developing and maintaining successful professional relationships.
EXPERIENCE
March 2024 –
January 2025
ESTES FORWARDING WORLDWIDE- RICHMOND, VA
Executive Assistant
• Managed calendars for the CEO and 3 C-Suite Executives, coordinating several meetings monthly, ensuring maximum efficiency and productivity.
• Planned and organized board meetings, ensuring seamless execution and coordination with key stakeholders, resulting in a 30% increase in meeting efficiency over the year.
• Designed and compiled presentations, incorporating engaging visual elements and data analysis, resulting in a 25% increase in audience engagement and retention.
• Screened and managed incoming correspondence, prioritizing and delegating tasks, resulting in a 40% decrease in response time and improved overall communication flow.
• Managed email communications for the C-Suite, handling 100+ emails monthly, ensuring prompt responses and a 20% decrease in email backlog.
• Designed and maintained complex Excel spreadsheets with functions, improving data analysis and reporting accuracy by 15%.
• Booked and coordinated international and domestic travel arrangements, optimizing cost savings by 10% through strategic planning and negotiations.
NOBELPHARMA AMERICA- BETHESDA, MD(REMOTE)
September 2021 – May 2023
Executive Assistant
• Streamlined executive calendar scheduling and travel logistics for Nobelpharma America's CEO, improving time management efficiency by 30%.
• Served as the primary point of contact for accounts payable, expediting contract and budget approvals for executive decisions by 20%.
• Orchestrated a streamlined booking system for last-minute travel, achieving a 95% success rate in 72-hour turnaround scenarios.
• Managed complex calendars for the executive team, coordinating across multiple time zones and ensuring a 98% meeting attendance rate.
• Implemented and oversaw corporate credit card and travel programs, resulting in a 15% reduction in travel expenses through strategic planning.
• Coordinated town hall meetings coordinating logistics for 100+ participants and enhancing company-wide communication.
• Served as lead support for the accounts payable system, coordinating MSA, SOW, work orders and preapprovals for leadership team.
July 2019 – January 2023
Executive Administrative Assistant
LEGAL RESOURCES- BETHESDA, MD
• Managed and nurtured relationships with 65 accounts, contributing to a 10% annual increase in client retention.
• Delivered high-level operational support to 3+ executives at the vice-president level and above, streamlining processes and increasing executive productivity by 25%.
• Prepared and managed legal contracts and marketing materials for over 300 groups, enhancing organizational efficiency and reducing turnaround time by 30%.
• Negotiated with vendors to secure cost-effective marketing materials, saving the company an average of $5,000 annually.
• Developed marketing materials and delivered presentations that contributed to meeting 100% of the company's financial quotas.
• Crafted compelling marketing materials that enhanced brand retention by 35%, as measured by repeat customer rates.
ALTRIA- RICHMOND, VA
November 2017 - December 2018
• Made travel arrangements staying current and knowledgeable on all Travel policies, procedures, and changes with a 24-hour turnaround.
• Compiled and sent out drug testing kits and updated records utilizing the occupational Health Management system for over 100 new hires.
• Maximized efficiency of the filing system for a 50% increase in record-keeping efficiency.
• Scheduled and coordinated meetings and travel arrangements for 5 managers and supervisors with 100% accuracy.
Workers Compensation Administrative Assistant
September 2013 - November 2017
Executive Assistant
ABOVE AND BEYOND COUNSELING SEVICE- VERONA, NJ
• Provided executive assistance for senior-level management and acted as the first point of contact.
• Spearheaded therapeutical techniques presentations, lectures, and speeches through the invitation of over 20 industry experts.
• Saved $20K, coordinating and negotiating vendor contracts for catering of annual staff forums.
• Partnered with administrative staff across our business in the orchestration of meetings, report generation and projects, and Interacting with internal and external stakeholders.
PFIZER- NEW YORK, NY
August 2011 - September 2012
• Supported the Vice President and General Counsel in preparation for townhall meetings, off-sites and events.
• Designed and implemented a scheduling system that resulted in increasing office productivity by 50%.
• Performed extensive research to arrange domestic and international travel, scheduled flights, and secure visas.
• Created PowerPoint slide shows for presentations at meetings and conferences and prepared all routine correspondence
Executive Assistant
June 2005 - July 2011
JP MORGAN- NEW YORK, NY
Executive Assistant
• Successfully orchestrated a global calendar for 10+ executives, optimized schedule efficiency by 40% and aligned with key business objectives across 4 international time zones.
• Coordinated and negotiated logistics for the annual ICI Tax & Accounting Dinner at JP Morgan, contributing to a successful event attended by 200+ industry professionals.
• Increased office productivity by 50% by designing and implementing a new scheduling system that optimized executive time management.
• Screened incoming calls and determined the level of priority while using caution in dispensing information.
EDUCATION
Master of Arts (MA) in Psychology
Teachers College at Columbia University
- New York, NY
Bachelor of Fine Arts (BFA)
Howard University
- Washington, DC
CLIENTS
SKILLS
Microsoft Office - Advanced
Google Suite - Advanced
Google Calendar, Evernote, DocuSign, Dropbox
Adobe, Concur, Expensify, Salesforce
Microsoft Access, Asana, Zoom, Slack
QuickBooks, Last Pass, PeopleSoft, Microsoft Teams
GoToMeeting.com, Calendar Management
Travel Arrangements
Expense Reporting
Mailchimp, Calendly, TripIt
Microsoft PowerPoint, Microsoft Word, Microsoft Excel
Meeting Coordination,
Heavy Scheduling, Project Assistance
Communication Skills,
Relationship Management
EXPERTISE
Executive Support & Calendar Management
-
Expertise in managing complex calendars for CEOs and C-Suite executives across multiple time zones.
-
Proven ability to streamline schedules, optimize meeting efficiency, and enhance executive productivity.
Travel Coordination & Expense Management
-
Extensive experience in booking and coordinating international and domestic travel arrangements with a focus on cost optimization.
-
Proficient in managing corporate credit card programs and expense reporting systems, achieving significant cost reductions.
Operational Efficiency & Process Improvement
-
Adept at designing and implementing systems that increase office productivity and operational efficiency by up to 75%.
-
Demonstrated success in streamlining communication workflows, reducing response times, and enhancing data analysis accuracy.